Privacy Policy

Thank you for choosing to be part of our community at Urplay . We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website urplay.sa and/or use our mobile application Urplay, including any other media form, media channel, or mobile website related or connected thereto (collectively, the "Services").

Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of personal data:

a. Personal Information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely via third-party processors)

b. Technical & Usage Data:

• Device information (e.g., mobile model, OS)
• IP address
• Browser type and version
• App usage data and logs

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our Services
• Process and fulfill orders
• Send transactional emails and updates
• Respond to customer support inquiries
• Improve user experience and functionality
• Detect and prevent fraud or other illegal activities
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Payment processors (e.g., Stripe, PayPal, Tap Payments)
• Hosting and backend infrastructure providers
• Marketing and analytics services (e.g., Google Analytics, Facebook Pixel)
• Legal authorities when required by law or to protect our rights

All third parties are obligated to keep your information secure and confidential.

4. Your Privacy Rights

Depending on your location, you may have rights to:

• Access or receive a copy of your data
• Correct or delete your personal information
• Object to or restrict how we process your data
• Withdraw consent at any time
• File a complaint with a privacy authority

To exercise any of these rights, please contact us .

5. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Security

We implement appropriate technical and organizational measures to protect your data. However, no electronic transmission over the internet or method of storage is 100% secure.

7. Children’s Privacy

Our Services are not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children.

8. International Users

If you are accessing our Services from outside [Your Country], please be aware that your information may be transferred to, stored, and processed in a country that may not have the same data protection laws as your jurisdiction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date. Continued use of our Services after changes means you accept the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us throw our contact us page.

Urplay team.